Privacy Policy

1. Introduction. Home Restoration Lab ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity across the United States. By using our services, you agree to the practices described in this policy. We encourage you to read this document carefully and reach out if you have any questions.

2. Information We Collect. We collect information that you provide directly to us, including your full name, email address, phone number, mailing address, date of birth, and service preferences when you fill out forms on our website. We also collect payment information such as credit card numbers and billing addresses when you purchase services. Additionally, we may collect information about your home, including property dimensions, photos, and project specifications that you share during consultations.

3. Automatically Collected Information. When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, links clicked, time spent on pages, and the date and time of your visit. We use cookies, web beacons, pixels, and similar tracking technologies to gather this data for analytics and functionality purposes.

4. How We Use Your Information. We use the information we collect to provide, maintain, and improve our home services; process transactions and send related information including confirmations and invoices; respond to your comments, questions, and requests; send you technical notices, updates, security alerts, and administrative messages; communicate with you about products, services, offers, promotions, and events; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions and abuse; and personalize and improve your experience on our platform.

5. Sharing and Disclosure. We do not sell your personal information to third parties. We may share your data with service providers who perform services on our behalf, including payment processing, email delivery, hosting, analytics, and customer support. We may also share information with subcontractors and partners who assist in delivering your home services, with your consent. We may disclose your information in response to legal process, law enforcement requests, or to protect our rights, safety, or property.

6. Email Communications. When you subscribe to our newsletter, you agree to receive both transactional and promotional emails. Transactional emails include order confirmations, service updates, warranty information, and account-related notices. Promotional emails include special offers, seasonal tips, blog content, and company news. You can opt out of promotional emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails are necessary for service delivery and cannot be fully unsubscribed.

7. Data Security. We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, secure servers, firewalls, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Data Retention. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project records are retained for a minimum of 5 years for warranty and compliance purposes. Financial records are retained for 7 years as required by IRS regulations. Marketing data is retained for 3 years from your last interaction with us. When data is no longer needed, it is securely deleted or anonymized.

9. Your Rights Under State Laws. Depending on your state of residence, you may have specific rights regarding your personal information. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, correct, and opt out of the sale of personal information. Virginia residents have rights under VCDPA, Colorado residents under CPA, Connecticut residents under CTDPA, and similar rights exist in other states. We honor all applicable state privacy laws and provide mechanisms to exercise these rights.

10. Children's Privacy. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Links. Our website may contain links to third-party websites, including partner sites, social media platforms, and resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of any link does not imply our endorsement of the linked site or its operators.

12. International Data Transfers. While we primarily operate within the United States, some of our service providers may be located outside the US. In such cases, your data may be transferred to and processed in other countries. We ensure that appropriate safeguards are in place, including Standard Contractual Clauses and compliance with applicable data protection frameworks, to protect your information during international transfers.

13. Do Not Track Signals. Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. There is currently no industry standard for how websites should respond to DNT signals. We honor DNT signals where technically feasible, but our website may still collect certain information necessary for basic functionality and security purposes regardless of DNT settings.

14. California Privacy Rights (CCPA Specifics). Under the CCPA, California residents have the right to request that we disclose what personal information we collect, use, and disclose; request deletion of your personal information; request correction of inaccurate personal information; opt out of the sale of personal information (we do not sell personal data); and not be discriminated against for exercising these rights. To submit a request, email privacy@homerestorationlab.com or call +1 903-448-0314. We will respond within 45 days as required by law.

15. Changes to This Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date and, for significant changes, by sending an email notification or displaying a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.